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Redesign a commonly confusing government letter so anyone understands it immediately

Tax codes, council tax bills, benefit decisions: official letters often leave people unsure what they mean or what to do next. Show how one should look.

Posted 4h ago by The Unsolved team

Once solved, this helps everyone.

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A solution must include

  1. Based on a real, commonly received UK government or council letter, with personal details removed or invented
  2. Includes the original and the redesign side by side
  3. Within 10 seconds a reader can tell what the letter is about, whether they need to act, and by when
  4. Keeps every legally required piece of information from the original
  5. Released free to reuse (e.g. Creative Commons)

How it’s verified: Before and after images or PDF; A list matching each piece of information in the original to where it appears in the redesign.

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The first solution that meets every criterion wins. No end date: open until solved.

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